Refund and Return Policy

RETURN
We are purchasing digital files: instant digital download items. The files will come in a zipped folder.
Please notice that you are buying the SVG, PDF templates, and instructions only.
As you are purchasing a digital product, no physical products will be sent to you.
Your files will be available to download once payment is confirmed.

Please note: I can not accept returns, exchanges, or cancellations of digital files after downloading the files, because you cannot guarantee me that you will not use the downloaded files. You cannot credibly prove and ensure that you delete the file without using it.

But please contact me if you have any problems with your order. If the download of the files from the website is unsuccessful, please contact me and provide the email address where I can send the files to you.

If the downloaded file does not work, for example, because it was damaged during download or unzipping, please contact me and give me the email address where I can send you the files again.

REFUND
All purchases are nonrefundable because – as above I say – you cannot credibly prove and ensure that you delete the file without using it. (Please do not take this mistrust as a personal insult.)

If there is an issue with an order please contact us at bernadett.perjes@gmail.com.